On the road again

A surprise disruption can happen at any time but there’s a way to stay prepared and support your duty of care obligation. Through our Expert Care™ solution, you can identify threats, see where employees are at any given moment, and communicate with potentially impacted travelers for real-time assistance.

Company

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Travel and Expense

Travel manager Mark is relaunching his company’s travel program. He consults a trip planning hub, Travel Vitals™, to gauge the level of risk at US cities. He decides that New York meets his company’s standards and updates his travel policy.

Traveler Support

Virtual and Hybrid Meetings & Events

Help ensure bookings follow your company's travel policy to minimize travel costs and promote safe travel. Choose filters including COVID-19 restrictions, then customize the pre-trip approval workflow.

Simplified Travel Management

1 Back to Blue Skies report from American Express and American Express Global Business Travel (GBT), May 2021. 2 Savings is for example purposes only. Actual savings may be higher/lower depending on actual re-shopped rate.

Supplier Relations

Business Travel App

Trip approver

One-Stop Travel Management

Trip planning hub

Solution Consultant

Or show the entire journey.

Booking Technology

Custom Solutions

The tech enablers

Contact

Data & Analytics

Explore

Designed for travelers to find a place to work when the home office just won’t suffice. Employees can utilize Workspaces to see actual pricing and instantly book spaces like a co-working space, guest room with a desk, a suite or a small meeting space for day use.

Get Travel Ready

Next stop: Chicago! Click to see how we help ensure that future trips go just as well.

Accommodation Solutions

Risk management

Workspaces

Want to learn more?

Risk Management

Travel VitalsTM

Having the right tools while returning to travel is vital to the success of your travel program. Our reporting solutions give you a holistic view of travel spend so you can see how your program is performing and where opportunities exist for improvements.

Trip Approval System

Once Tracy is home, she receives a notification to fill out a survey that asks her specific questions around her experiences in New York. The survey is short, and she easily fills it out and continues with her day.

Flight complications can make or break a trip. Make sure your travelers have our proactive flight solution to help them get back on the road after a flight delay or cancellation.

Tracy selects “yes” and is connected with Sarah, a travel counselor. Sarah has all the tools she needs to make educated booking decisions, including health and safety information as well as Tracy’s travel preferences. Sarah easily finds another flight for Tracy and gets her on her way home.

Next stop: New York City! Click for follow Tracy on her business trip.

Improve your travel program’s efficiency and your traveler’s confidence in returning to travel with our OBT, Neo.™ It can help travelers make informed booking decisions with destination-specific COVID-19 information built right into the tool, powered by Travel Vitals.

Privacy Statement

Proactive help

Mark the travel manager uses responses from Tracy and other employees’ post-trip surveys to make policy changes and supplier choices so travelers have the best possible trip experiences in the future.

All users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of American Express Global Business Travel. © 2021 GBT Travel Services UK Limited d/b/a/ American Express Global Business Travel. All rights reserved.

On the road again

Online booking tool (OBT)

Neo Technology Group

Environment, Social, and Governance

We provide a consistent user experience on any device that is personalized for each traveler, with targeted messages and advisories, one-click sign-in to an online booking tool, quick links to key documents, travel risk alerts, and the ability to message with a travel counselor.

All set, but one problem: Offices aren’t yet open. What to do? Click to find out.

Careers

It provides up-to-the-minute travel information, COVID-19 information about your destinations, and 24/7 access to our travel counselors via real-time chat.

Personalized account

Bugcrowd

Do-it-all app

Press Room

Mission accomplished! Time to go home. Click to see what happens next.

AFTER THE TRIP

With travel restarted, our traveler can book a trip to visit clients. Click to continue.

We’re here to help whether you’re first considering business trips or you already have a travel program.

Make informed decisions around travel by searching across different components of a trip for up-to-date, destination-specific information and advisories around COVID-19.

Let’s Talk

Behind the scenes, we use automation to connect the dots. Click to learn more.

Returning to travel can be stressful. Our latest enhancements can inspire confidence for travelers, managers, and travel counselors. Let's show you how we make business travel less challenging.

After successful meetings with her clients, Tracy is heading back to the airport to go home when she receives an update in her app that a storm may affect her flight. Minutes later, she receives another notification that her flight has been canceled, and is asked if she needs help.

DURING THE TRIP

Click to start the trip.

87% of business travelers feel traveling for work increases their engagement with clients and customers.1

On the day of Tracy’s trip, she checks into her flight through the mobile app and safely boards the plane. After landing in New York, she opens her app and chats with a live travel counselor to request help booking a car to her hotel.

Proactive Traveler Care™

Expert Care™

Traveler Tracy sees an update in the company’s portal that travel has opened for New York and is thrilled her clients say they’d like to meet. She books her trip, using a tool that shows relevant COVID-19 information. She updates the personal information in her profile, checks Travel Vitals™ for the latest health and safety information, and reviews our Traveler Pro Tips to understand how to travel as safely as possible.

Learn what your travelers are experiencing and use that information to help your travelers feel comfortable about their upcoming trips. Quick post-trip surveys give your travelers the opportunity to provide feedback that managers can act upon.

Travel spend reporting

82% of business travelers and 79% of travel decision-makers agree that the benefits of in-person meetings and events outweigh the convenience of virtual participation.1

Trip Feedback Survey and Report

After booking her flight and hotel, Tracy goes to Workspaces to book a conference room where she and her clients can meet since their offices are closed for guests.

Spend Management

In the meantime, her automatic re-shop tool starts the search for a cheaper flight and finds one. Tracy gets an updated invoice explaining her flight was rebooked for a lower rate, saving $263 for her company – all without lifting a finger.

Two-thirds of decision-making respondents reported that business travel activities result in increased profit (64%) and revenue (63%) before the pandemic.1

Because of the company’s pre-trip approval system, Mark must approve Tracy’s itinerary before it can be ticketed. He approves the trip and Tracy is notified her booking has been finalized and receives an email 48 hours before her trip with destination-specific health and safety information, which is also automatically populated in her app.

By Need

Consulting Services

Mark, the manager

Locations

Trip feedback survey and report

Meetings & Events

BEFORE THE TRIP

Tracy, the traveler

Leadership

Energy, Marine, Mining

84% of decision makers say that pre-pandemic, business travel was important to generating revenue.1

Sarah, the travel counselor

55% of business travelers report feeling less engaged with their work over the last year because they’ve lost the ability to travel for business.1

Let’s Talk

Two-thirds of decision-making respondents reported that business travel activities result in increased profit (64%) and revenue (63%) before the pandemic.

87% of business travelers feel traveling for work increases their engagement with clients and customers.

55% of business travelers report feeling less engaged with their work over the last year because they’ve lost the ability to travel for business.

Improve your travel program’s efficiency and your traveler’s confidence in returning to travel with our OBT, Neo™. It can help travelers make informed booking decisions with destination-specific COVID-19 information built right into the tool, powered by Travel Vitals.

The tech enablers

2 Savings is for example purposes only. Actual savings may be higher/lower depending on actual re-shopped rate.

1 Back to Blue Skies report from American Express and American Express Global Business Travel (GBT), May 2021.

84% of decision makers say that pre-pandemic, business travel was important to generating revenue.

Returning to travel can be stressful. Our latest enhancements can inspire confidence for travelers, managers, and travel counselors. Letʼs show you how we make business travel less challenging.

82% of business travelers and 79% of travel decision-makers agree that the benefits of in-person meetings and events outweigh the convenience of virtual participation.

On the road again